Hotel Management

Jami Battochio

General Manager

Hampton Inn & Suites/Tru Rushmore Rapid City, SD

Jami grew up in rural South Dakota. Currently, she is blessed to call the beautiful Black Hills home with her husband and 3 boys ages 17, 8 and 6. She has worked in different leadership roles in hospitality, gaming, marketing and customer service over the past 15 years. Jami enjoys a fun-loving work culture where familial bonds are created while still ensuring the tasks at hand are accomplished successfully. She is an authentic, passionate and goal driven person.

One of her favorite quotes is “If you don’t have time to do it right, when will you have time to do it over?” – John Wooden. She maintains simple beliefs regarding team culture and interactions. Respect all. Treat people how you want to be treated. Show up and support one another while maintaining a positive mindset. Jami would consider her greatest accomplishments being able to see past and present team members grow into strong, thriving leaders in the industry and community after being able to help mentor and support them along the way. “A good teacher is like a candle – it consumes itself to light the way for others.”

In what spare time she has in the summer, you will find her at Pactola and outdoors as much as possible. In the winter months she spends time with her family at the ice rinks. If you ask her what goes best with a cup of coffee, she will say another cup. 😊 She is a huge foodie- tacos and a margarita or a steak with red wine can cure most anything.

Cayenne Adams

General Manager

Hampton Inn by Hilton Waterloo, IA

Cayenne Adams is the General Manager of the Hampton Inn by Hilton Waterloo, IA. Cayenne was born and raised in the Cedar Valley and graduated from Waterloo West High in 2010.  

Cayenne started out with ChrisBro as a housekeeper in 2012 and fell in love with the hospitality industry and worked her way up to Executive Housekeeper,  Assistant General Manager, and eventually became the General Manager in 2022. Cayenne is hands-on and enjoys working alongside her team to keep things moving forward.  Cayenne has always set her goals and standards high, in both her professional and personal life.  Cayenne's life motto is "NEVER SETTLE."  She is determined to achieve the highest standards not only in the Cedar Valley, but for the ChrisBro portfolio as well. 
In her free time, Cayenne enjoys spending time with her 3 children, cooking, baking, reading, and traveling as often as she can. 

Tashia Pates

General Manager

Hilton Garden Inn, Cedar Falls, Iowa

Tashia has been with us nearly 12 years and started her career with ChrisBro Hospitality in June 2012 as a Front Desk Agent at our Hampton Inn of Waterloo. 

In April 2018 Tashia was promoted and transferred to the Hilton Garden Inn of Cedar Falls & Convention Center.  Tashia has taken the role of Sales Manager and Banquet Manager positions that demonstrated her ability to learn and effectively execute her management duties.  Tashia is instrumental in providing leadership and continuity to all departments.
In her free time, she enjoys spending time with her fiancé and two daughters as well as her family.

Erica Encinas

General Manager

Microtel Inn & Suites by Wyndham Rapid City, SD
Currently under renovation in time for Summer 2024!

Crystal Hatcher

General Manager

Comfort Inn & Suites Rapid City near Mt. Rushmore 

Newly renovated 2024!